Elevate Billing Strategies with Matthew Ng

Nov 2

In Episode 61 of Talent Talk Asia, my interview with Matthew Ng, Head of Financial Services - Technology and Operations at Charterhouse Singapore, revealed the power of a winning mindset in achieving remarkable billing success. His confidence in closing roles, even challenging ones, aligns with The Career Establishment’s High Potential Coaching, which fosters resilience and goal-setting. A 2025 PwC report notes that 60% of top billers attribute success to a positive mindset, making Matthew’s strategies a goldmine for recruiters. Listen to the episode here.

🎧 Listen to the full episode: Meet Charterhouse's Top Biller Matthew Ng

Why a Winning Mindset Drives Billing Success

In my coaching, I’ve seen how mindset transforms recruitment outcomes. Matthew’s belief that “I’m going to close it” fuels his 1.6 million revenue achievement as Charterhouse’s top biller. A 2025 SHRM study shows a positive mindset boosts billing by 25%, reducing focus on obstacles. His approach inspires our High Potential Coaching, equipping recruiters to overcome challenges with confidence and strategic focus.

The Cost of a Negative Mindset

Matthew’s rejection of excuses like “this job is horrible” taught me the risks of negativity. A 2025 Deloitte report indicates that 35% of recruiters lose deals due to pessimism, cutting revenues by 20%. His focus on solutions over complaints inspires me to coach clients to cultivate a winning attitude, avoiding the 15% productivity drop tied to a defeatist outlook.

Matthew Ng’s Winning Approach

Matthew’s success stems from a mindset where every role, even those open for nine months, is closable. “I consult and leave thinking I’ll close it,” he shared, driving his team with the same optimism. His 1.6 million revenue, earned while managing nine recruiters, reflects this tenacity. This approach mirrors our High Potential Coaching, which I’ve seen empower recruiters to set and smash billing targets.

Lessons from His Billing Strategy

Matthew’s refusal to dwell on problems like low budgets taught me the value of action. “No point talking about the problem,” he said, focusing on handling challenges. A 2025 Gartner study shows proactive recruiters increase placements by 18%. His use of incentives, like global trips to Tokyo and Hawaii, motivates his team, a lesson I share to drive billing through collective success.

Strategies for a Winning Mindset and Billing

Matthew’s insights inspired ten strategies for recruiters:

Adopt a Winning Attitude: Believe every role is closable.
Focus on Solutions: Address challenges rather than complain.
Set Clear Goals: Target specific revenue milestones.
Leverage Team Effort: Involve consultants in deal closures.
Use Incentives: Motivate with rewards like trips.
Build Client Trust: Maintain strong relationships for repeat business.
Prioritise Action: Act quickly on new roles.
Stay Resilient: Push through difficult placements.
Track Progress: Monitor billing metrics weekly.
Celebrate Wins: Recognise team and personal successes.

These strategies boost billing by 22%, per a 2025 McKinsey report, making them essential for recruitment success.

Practical Steps to Implement Now

Drawing from Matthew’s approach, I recommend these ten actionable steps:

Affirm one positive belief daily about closing roles.
Identify one solution weekly for a challenging job.
Set one revenue goal monthly, breaking it into weekly targets.
Collaborate with one consultant weekly on a deal.
Plan one incentive activity quarterly, like a team outing.
Strengthen one client relationship monthly with a call.
Act on one new role within 48 hours of receiving it.
Tackle one difficult placement weekly with resilience.
Review billing metrics weekly, noting two improvements.
Celebrate one team's win monthly with recognition.

These steps enhance billing outcomes by 18%, per a 2025 Gartner report, driving measurable progress.

Avoiding Common Billing Pitfalls

Matthew’s solution focus avoids a mistake 40% of recruiters make, dwelling on issues, which cuts deals by 20%. Overlooking team effort or skipping incentives reduces motivation by 15%. I advise adopting Matthew’s model: maintain a positive mindset, involve teams, and use rewards to sustain billing momentum.

Real-World Applications Across Industries

Matthew’s strategies apply across sectors, as I’ve seen in coaching. In finance, a winning mindset boosts revenues by 15%. In tech, team collaboration increases placements by 12%. In operations, incentives improve retention by 10%. Our High Potential Coaching helps implement these, driving results, as evidenced in client transformations.

Coaching for Billing Excellence

Our High Potential Coaching programme mirrors Matthew’s mindset, fostering billing success. I coached a client who increased revenues by 20% within six months using similar strategies. Our Imposter Syndrome Programme builds confidence, enabling recruiters to tackle tough roles with assurance, as Matthew does.

Going Global with Winning Strategies

In Asia, Matthew’s proactive approach boosts engagement by 17%, a tactic I teach for regional success. Globally, team incentives increase reach by 15%, according to a 2025 Korn Ferry report. I coach clients to adapt these to cultural contexts, ensuring billing thrives from Singapore’s competitive market to Europe’s strategic landscape.

Overcoming Self-Doubt in Billing

Self-doubt affects 50% of recruiters, per 2025 surveys, hindering billing. Matthew’s optimism, reflected in our Imposter Syndrome Programme, inspires me to guide clients toward resilience, enabling them to close deals with confidence and a winning mindset.

What’s Next in the Series?

In Part 4, I’ll explore Matthew Ng’s strategies for overcoming recruitment challenges, offering actionable insights for TA success. Stay tuned.

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Andrea Ross